After-sales service in Africa

After-sales service for your processing line, across the whole life of your plant.

Regional teams in Ethiopia, Nigeria, Tanzania and Côte d’Ivoire mean faster response, less downtime and practical, locally adapted solutions.

Contact our service team Our services

Complete after-sales services

From installation to continuous improvement

Service	What you get
Installation	Professional setup and alignment
Commissioning	Testing and performance verification
Technical training	Operator and technician training
Preventive maintenance	Scheduled maintenance programmes
Spare parts	Genuine parts, delivered quickly
Production optimisation	Continuous improvement support
Technical consulting	Expert guidance throughout operations
Long-term service	Ongoing support throughout the lifecycle

Our commitment

Consultation, feasibility studies, engineering and production system design.

Installation, commissioning, testing and operator training.

Maintenance, spare parts, optimisation, expansion, upgrades and ongoing technical support.

Local expertise

Advantage	Benefit
Regional consultants & technical teams	Local presence and rapid response to issues
Understanding of regional market needs	Practical, tailored solutions
African engineers and technicians	Culturally aligned support, lower costs, smooth operations
Quick spare parts delivery	Minimum downtime

Our philosophy

We help customers solve challenges while building their own independence and long-term capability.

Contractual and goodwill support are kept distinctYou always know what is covered.
Solutions, not dependenciesTraining that makes your own team capable.
Consistent, regular supportAgreed service levels, not ad-hoc favours.
Everything in writingAgreements and changes confirmed by written communication.

Type	Nature	How it is communicated
Contractual obligation	Required by the agreement	Delivered as promised
Goodwill support	Voluntary and conditional	Stated clearly, e.g. “as a one-time courtesy”